Result of the search
Finanzen & Versicherungen | Produkte und Lösungen, KI- und GenAI-Dienste
Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI, blockchain and a No-Code platform – has led to faster time-to-market, expansion plans, new opportunities and a strong partnership between REVO and Konecta.
REVO is an insurtech company mainly oriented to the SME sector. In its own words, “Our name is REVO as in revolution and we’re the insurer that changes the rules of the game”. Headquartered in Italy, it focuses on speciality and parametric insurance.
Davide Diemmi, Business Developer & Strategist in Konecta’s Digital Business Unit - Italy
Matteo Merli, REVO Insurance’s Deputy Chief Operating Officer
Telekommunikation, Medien & Technologie | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Einzelhandel und E-Commerce | Customer Experience
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Versorgungsunternehmen | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Automotive, Mobilität & Reisen | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telekommunikation, Medien & Technologie
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.