Products & Solutions
The digital landscape
is evolving rapidly, making CX transformation a constant challenge.
With Konecta as your partner, you can confidently navigate this change and unlock new levels of customer engagement. We go beyond technology and deliver end-to-end CX transformations, grounded in real-world experience. Our experts understand your industry and deliver the game-changing solutions that drive exceptional results.
+300
clients globally
1,000
digital experts
85%
increase in recovered credits for a leading Italian energy company
30%
lower costs with higher success rates for a leading infrastructure provider
Our game-changing products & services
CX implementation services
Seamlessly integrating and implementing standout CX – omnichannel, CRM, automation, conversational bots, social platforms.
CX engagement suite
Tools that help you get the most from your customer operations, from front to back-office – business intelligence, big data integration, document management.
Cloud enablement services
Accelerate your journey to hybrid and multi-cloud – all seamlessly orchestrated so you get the best out of your cloud adoption.
CX business applications
Applications designed for specific business processes for maximum efficiency, quality, consistency – from claims and credit, to appointments and feedback.
#1
Lower costs and higher efficiency
#2
Faster time to value
#3
Standout customer and employee experiences
#4
Comprehensive and integrated solutions
#5
Access to CX and digital specialists
#6
Full security & compliance
Solutions are cost-efficient to implement and will increase the speed, quality and efficiency of your business, so you can optimize your total cost of operating
Our holistic approach, industry expertise and proven solutions will accelerate full implementation, giving you faster delivery of benefits.
Because we craft transformative experiences, we ensure every interaction is a positive connection. Meaningful and authentic – for people and your business
With Konecta, it’s easy to implement our solutions and easy to see their benefits for your business. That’s because they’re tailored precisely for your needs
Our blended teams of CX and technical experts will take a holistic view of your customer journey and operations, to power your business faster
All our solutions and services are compliant with all relevant regulations and the highest security standards.
Success stories in products & solutions
Telekommunikation, Medien & Technologie | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Einzelhandel und E-Commerce | Customer Experience
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Versorgungsunternehmen | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Automotive, Mobilität & Reisen | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telekommunikation, Medien & Technologie
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.