AI and GenAI for Customer Experience

Agentic AI is here. Now you can reimagine customer experience across every channel, with next-level business efficiency, speed, agility and performance.

We’ve created a fast, secure and future-proof way for you to innovate with human-centric agentic AI. So you can delight customers with personalized journeys, enjoy the benefits of AI-powered automation and augmentation, and unlock your data for new insights that drive success. As your partner, we’re here to achieve the outcomes you want. Reshape possibilities for your customers and your brand.

+8-20%

revenue

+15%

quality of service

30%

lower interaction cost

15-20%

faster average handling time

Focus on Magic Button

Put GenAI to work for your agents. Take care of core tasks, so your people are free to take care of your customers.

Tailored for your brand

Magic Button can be customized to reflect your brand style and adapt to your specific environment and processes.

Pre-programmed GenAI actions

Transform speed, efficiency and performance with pre-programmed actions – corrections, translations, emails, extracts, and more.

Easy installation and scaling

As a Konecta Chrome extension, the Magic Button is available on our private cloud and deployable in just a week.

Multilingual capabilities

Magic Button works seamlessly in over 30 languages, supporting your business wherever your customers and operations are based.

Smart searching

Ask any question and get precise and accurate answers from across your own knowledge bases and from the internet.

Yours benefits

Collaborative approach

Outcome-led deployment

Holistic and seamless

Future-proof and open

Agnostic, scalable and agile operations

Security and compliance

No-one knows your business like you do. So as your trusted partner, we’re here to help you solve your problems and achieve your dreams.

Our approach is value-driven, so you get high returns for the best price – from higher quality and customer satisfaction, to cuts in costs and time-to-serve.

Your AI transformation must be seamless, so we’ll ensure integration with your existing customer management platforms and enterprise systems.

When needed, our GenAI platform supports our tech-agnostic approach and smart AI model selection, so you don’t need to worry about being locked into specific AI solutions or vendors.

Our GenAI platform is scalable and low-code, giving you the freedom to flex and adapt quickly if demand shifts or if customer needs change.

Cybersecurity is baked into our systems. And with no other IT dependency to manage AI workflows, you can maintain security, privacy and compliance as your AI journey progresses.

Success stories in AI & GenAI services for CX