AI and GenAI for Customer Experience
Agentic AI is here. Now you can reimagine customer experience across every channel, with next-level business efficiency, speed, agility and performance.
We’ve created a fast, secure and future-proof way for you to innovate with human-centric agentic AI. So you can delight customers with personalized journeys, enjoy the benefits of AI-powered automation and augmentation, and unlock your data for new insights that drive success. As your partner, we’re here to achieve the outcomes you want. Reshape possibilities for your customers and your brand.
+8-20%
revenue
+15%
quality of service
30%
lower interaction cost
15-20%
faster average handling time
Focus on Magic Button
Put GenAI to work for your agents. Take care of core tasks, so your people are free to take care of your customers.
Tailored for your brand
Magic Button can be customized to reflect your brand style and adapt to your specific environment and processes.
Pre-programmed GenAI actions
Transform speed, efficiency and performance with pre-programmed actions – corrections, translations, emails, extracts, and more.
Easy installation and scaling
As a Konecta Chrome extension, the Magic Button is available on our private cloud and deployable in just a week.
Multilingual capabilities
Magic Button works seamlessly in over 30 languages, supporting your business wherever your customers and operations are based.
Smart searching
Ask any question and get precise and accurate answers from across your own knowledge bases and from the internet.
Your benefits
#1
Collaborative approach
#2
Outcome-led deployment
#3
Holistic and seamless
#4
Future-proof and open
#5
Agnostic, scalable and agile operations
#6
Security and compliance
No-one knows your business like you do. So as your trusted partner, we’re here to help you solve your problems and achieve your dreams.
Our approach is value-driven, so you get high returns for the best price – from higher quality and customer satisfaction, to cuts in costs and time-to-serve.
Your AI transformation must be seamless, so we’ll ensure integration with your existing customer management platforms and enterprise systems.
When needed, our GenAI platform supports our tech-agnostic approach and smart AI model selection, so you don’t need to worry about being locked into specific AI solutions or vendors.
Our GenAI platform is scalable and low-code, giving you the freedom to flex and adapt quickly if demand shifts or if customer needs change.
Cybersecurity is baked into our systems. And with no other IT dependency to manage AI workflows, you can maintain security, privacy and compliance as your AI journey progresses.
Success stories in AI & GenAI services for CX
Telecomunicaciones, Medios y Tecnología | Experiencia del cliente
El gigante del entretenimiento Netflix y Konecta unen fuerzas para ofrecer servicio al cliente en español
En 2024, Konecta se asoció con Netflix para brindar un servicio premium de atención al cliente en español en Latinoamérica y Estados Unidos desde sus instalaciones en Lima (Perú). Esta colaboración destaca la experiencia de Konecta en soporte al cliente en Latinoamérica y su alineación con la cultura y los valores de Netflix.
Automoción, movilidad y viajes | Experiencia del cliente, Ventas
SEM Parar y Konecta: WhatsApp para transformar las televentas
Un importante proveedor de pagos automáticos quería transformar su enfoque de televenta para vender más a menor coste. La solución altamente eficaz de Konecta, que incluye WhatsApp y un mejor aprovechamiento de las bases de datos de clientes de Sem Parar, ha proporcionado un impresionante crecimiento de las conversiones y la eficacia.
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Telecomunicaciones, Medios y Tecnología | Experiencia del cliente
Mejorar la satisfacción del cliente a través del soporte postventa
Un conglomerado multinacional, reconocido globalmente por sus productos que van desde la ingeniería hasta la electrónica de consumo, buscaba mejorar su servicio postventa para clientes en Latinoamérica. Konecta proporcionó la solución.
Servicios financieros y Seguros | Productos y soluciones, Servicios de IA y GenAI
Konecta y Revo: el socio tecnológico preferido por las insurtechs ambiciosas
El disruptor de insurtech REVO buscaba un integrador de sistemas para diseñar e implementar su sistema central de seguros. La solución de Konecta —utilizando GenAI, blockchain y una plataforma No-Code— ha resultado en una reducción del tiempo de lanzamiento al mercado, planes de expansión, nuevas oportunidades y una sólida asociación entre REVO y Konecta.
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Retail & E-commerce | Experiencia del cliente
Modelo escalable de atención al cliente para un gigante de la moda
Un minorista global y marca de comercio electrónico pidió a Konecta que proporcionara atención al cliente multilingüe para clientes en línea y presenciales. A través de su modelo de gestión ágil, Konecta ahora apoya al cliente en 3 continentes en 13 idiomas y sigue expandiéndose, todo mientras ofrece una tasa de calidad global de casi 9 de 10.
Get more about our solutions
Focus on Magic Button
Tailored for your brand
Magic Button can be customized to reflect your brand style and adapt to your specific environment and processes.
Pre-programmed GenAI actions
Transform speed, efficiency and performance with pre-programmed actions – corrections, translations, emails, extracts, and more.
Easy installation and scaling
As a Konecta Chrome extension, the Magic Button is available on our private cloud and deployable in just a week.
Multilingual capabilities
Magic Button works seamlessly in over 30 languages, supporting your business wherever your customers and operations are based.
Smart searching
Ask any question and get precise and accurate answers from across your own knowledge bases and from the internet.