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And in this latest edition, we enjoyed a great chat with MANUEL VAN OORDT, CEO of Latam Airlines in Peru.
Manuel is CEO of Latam Airlines, one of the best positioned airlines in the Americas. Through his leadership and passion for service, he has made Peru one of the top tourism destinations in the world.
We spoke with Manuel about everyone’s commitment to developing the country, and he shared with us his vision for the future of the airline industry and how Artificial Intelligence will impact this industry and travelers' experiences.
He is convinced that working together is the best way to overcome challenges and make dreams come true.
In this new video, he also shares his leadership principles, which are key for achieving success:
Telekommunikation, Medien & Technologie | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Einzelhandel und E-Commerce | Customer Experience
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Versorgungsunternehmen | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Automotive, Mobilität & Reisen | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telekommunikation, Medien & Technologie
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.
