12/11/2024

K-TALKS, a personal space with our clients: LATAM Airlines

30/09/2024

Konecta & Revo: tech partner of choice for ambitious insurtech

Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI,...

15/07/2024

Scalable customer support model for a fashion giant

A global retailer and e-commerce brand asked Konecta to provide multilingual customer support for online and in-person customers. Through its...

13/07/2024

Telefónica And Konecta: Providing Connections that Bring People Together

Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together. 

18/04/2024

Enhancing customer value through premium services: an energy sector example

At a time of rapid change in the energy sector, customer experience optimization is high priority for brands. Find out...

05/04/2024

Smart businesses need smart assistants

In order to excel in the 21st century, businesses need more effective education options for their end-customers, helping them to...

28/02/2024

How innovation can support customer service in retail

Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail...

15/11/2023

Carving out success for a global banking provider

More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of...

26/10/2023

Onboarding 3.0: transforming the customer relationship

Effective onboarding design is key to reducing churn and creating long-term value, yet brands often struggle with it. A Konecta...