Cross-industry AI accelerators
Delivering measurable ROI faster
We provide reusable, cross-industry agentic AI accelerators that transform your operational and customer interaction processes. From back-office management to digital collections, we help you transition from fragmented tasks into intelligent, autonomous workflows.
80%
of the foundational build already done
20%
customization to fit your exact business environment
-50%
processing time in back-office operations
+20%
productivity increase via email triage
Our pre-built cross-industry AI accelerators
Voice of Customer / Voice of Employee
Back-office automation
E-mail triage
Smart FAQs
Digital collection
Benefits for you
#1
Asset-driven acceleration
#2
Embedded expertise at scale
#3
Agile co-creation
#4
Shared value and outcomes
We industrialize deployment to compress time-to-value. By leveraging pre-built libraries and blueprint architectures, we deliver measurable ROI much faster than building from scratch.
With over 100 AI projects across our 500+ clients, we bring unmatched expertise. We deliver real impact through intelligent automation and AI orchestration, spanning self-service to complex BO workflows.
We don't just provide software; we partner with you. We utilize rapid prototyping and industrial-scale deployment delivered through a strategic AI ecosystem.
We tie our success to yours. Our outcome-based commercial models ensure that we are fully aligned with your goals, whether that means reducing processing time or increasing conversion rates.
Our clients trust us
Finanzen & Versicherungen | Produkte und Lösungen, KI- und GenAI-Dienste
Konecta & Revo: tech partner of choice for ambitious insurtech
Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI, blockchain and a No-Code platform – has led to faster time-to-market, expansion plans, new opportunities and a strong partnership between REVO and Konecta.
Gesundheitspflege | Customer Experience
Redefining Opella's omnichannel customer engagement
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Automotive, Mobilität & Reisen
Putting Kia Iberia customers first for exceptional service & loyalty
Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service, prioritizing efficiency, personalization, and innovation. With Konecta’s expertise, advanced technology, and strategic alignment, Kia successfully transformed its customer service into a benchmark of excellence.
Einzelhandel und E-Commerce
Elevating El Palacio de Hierro’s collection recovery
Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. This collaboration aimed to optimize debt recovery while maintaining El Palacio de Hierro's recognized customer experience. The partnership focused on integrating advanced systems and a customer-centric approach to redefine their collection management.
Telekommunikation, Medien & Technologie | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
More insights about Agentic AI
Questions & answers
What is an Agentic AI accelerator?
It is a reusable, pre-built framework that transforms standard processes into intelligent, autonomous workflows. Unlike simple chatbots, agentic AI can independently orchestrate multi-step tasks, extract data, and assist human agents.
How do you compress time-to-value for AI deployment?
We use an asset-driven approach. By leveraging our proprietary accelerators, pre-built libraries, and proven blueprint architectures, we bypass the lengthy development phases typical of ground-up AI builds.
Will AI replace our human support teams?
No. Our solutions are designed to handle repetitive, unstructured tasks (like email triage) and route complex escalations to the right human agent. This reduces processing time by up to 50% and empowers your team to focus on high-value interactions.
How does the AI handle strict compliance in processes like digital collections?
Our digital collection accelerator balances recovery and cost while strictly adhering to compliance standards. It relies on multi-step process segmentation and intelligent channel strategy orchestration to ensure appropriate and legal customer treatment.
What does "outcome-based commercial models" mean?
It means we share the value created. We structure our partnerships around the measurable impact our solutions deliver - such as cost reduction, productivity increases, or improved routing accuracy - rather than just selling software licenses.
