Agentic AI journey: your guide to a customer-centric experience

In our last blog, Ready to reimagine customer experience? Agentic AI is here, we unpacked the concept of “agentic AI”...

Ready to reimagine CX? Agentic AI is here.

Would you like a new way to delight your customers with ever better, more personalized experiences at scale? With a...

Closing the feedback loop: a business essential for brands

When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...

Five key customer management trends in insurance, from Gen AI to non-life

Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....

Using uniqueness to improve your customer relations

In today's world, where customer experience (CX) sits at the heart of business strategy, it’s crucial to recognize and understand...

Four ways mystery shopping can improve your CX

Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...

Five practical examples of how Gen AI can transform customer relations

There’s a huge amount of conversation about how generative AI (GenAI) can transform customer relations and customer experience, but to...

GenAI - Transforming the customer and employee experience

For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...

Retail & e-commerce: four key shifts that will affect your business in 2024

From sector convergence and geopolitics to behaviour shifts and technology acceleration, these are the disruptive shifts retail brands need to...