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Setor Automóvel, Mobilidade & Viagens
Está à procura de soluções de última geração para impulsionar a sua experiência de cliente e as suas interações?
Finanças & Seguros
Torne as tuas interações sólidas
Saúde
Anticipe e lidere o futuro dos cuidados de saúde multi-geracionais
Setor Público
Disponibilize serviços públicos adaptados ao futuro, eficientes e acessíveis
Retail & E-commerce
Aumente a fidelidade e as vendas da sua marca
Telecomunicações, Media & Tecnologia
Conecte o seu negócio e crie pontos de contacto impactantes para impulsionar o crescimento
Utilities
Conecte-se e mantenha-se ligado aos seus clientes
+120,000
people
26
countries
+30
languages
Telecomunicações, Media & Tecnologia | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce | Customer Experience
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Utilities | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Setor Automóvel, Mobilidade & Viagens | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telecomunicações, Media & Tecnologia
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.
