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Telekommunikation, Medien & Technologie | Customer Experience
Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together.
Human connections are the most important element in this digitalized world in order to create brand experiences with users that guarantee their satisfaction, loyalty and growth. At Konecta, as strategic allies of Telefónica, we have a great specialized team to connect with their customers through high-value experiences in 7 countries in the Americas.
Our Talento K is exponentially growing for Telefónica: We are over 18,000 professionals managing the interactions between the Telefónica brand and its users, in Spanish and Portuguese. Through our solutions, we provide the experience and connection at each stage of their customers' journey: sales, customer service, back office, retention, collections, social media management, user support, and high-value customer care, among others.
In addition, we support the expansion of their services through digital marketing, artificial intelligence, and data science, always staying one step ahead to prioritize their users as the central focus.
million users assisted through phone channels
million conversations on social media platforms FACEBOOK, WHATSAPP, TWITTER
clients managed through traditional and digital sales channels
Lautaro Pelizza, Director of Regional Accounts
BISMARK MARTÍNEZ , Manager of Mass Market Customer Service | Commercial and Customer Service Department
Gesundheitspflege | Customer Experience
Redefining Opella's omnichannel customer engagement
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Automotive, Mobilität & Reisen
Putting Kia Iberia customers first for exceptional service & loyalty
Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service, prioritizing efficiency, personalization, and innovation. With Konecta’s expertise, advanced technology, and strategic alignment, Kia successfully transformed its customer service into a benchmark of excellence.
Einzelhandel und E-Commerce
Elevating El Palacio de Hierro’s collection recovery
Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. This collaboration aimed to optimize debt recovery while maintaining El Palacio de Hierro's recognized customer experience. The partnership focused on integrating advanced systems and a customer-centric approach to redefine their collection management.
Telekommunikation, Medien & Technologie | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Einzelhandel und E-Commerce
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.