08/05/2025
Are you ready to win with Black Friday?
5 critical success factors for retail and e-commerce businesses to optimize peak volumes and seasonal high demand
06/05/2025
From early pilot to lasting value: 6 critical success factors for AI transformation
AI is rapidly reshaping all sectors. Long-term opportunity from AI is valued at $4.4 trillion in additional productivity growth potential...
31/03/2025
Agentic AI journey: your guide to a customer-centric experience
In our last blog, Ready to reimagine customer experience? Agentic AI is here, we unpacked the concept of “agentic AI”...
11/02/2025
Ready to reimagine CX? Agentic AI is here
Would you like a new way to delight your customers with ever better, more personalized experiences at scale? With a...
27/11/2024
Closing the feedback loop: a business essential for brands
When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...
14/10/2024
Five key customer management trends in insurance, from Gen AI to non-life
Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....
11/09/2024
Using uniqueness to improve your customer relations
In today's world, where customer experience (CX) sits at the heart of business strategy, it’s crucial to recognize and understand...
11/09/2024
Generative AI for customer experience: how it can boost your business results
In the digital age, customer expectations are evolving at an unprecedented pace. Companies must deliver personalized and seamless experiences across...
09/09/2024
Four ways mystery shopping can improve your CX
Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...