Konecta Agentic AI value proposition
Stop building from scratch. Start accelerating Agentic AI.
While many companies are running ad-hoc, isolated AI experiments, Konecta provides an industrialized Agentic AI framework and catalog. We have moved beyond simply routing interactions to delivering measurable business outcomes. We do this by offering a library of proven, ready-to-deploy vertical use cases where 80% of the work is pre-built, including enterprise-grade security, integration, and governance.
The value to our clients is achieving operational goals in weeks, not months, powered by a secure, open architecture that prevents vendor lock-in.
80%
of the foundational build already done
30-90
days to your first measurable outcomes
20%
customization to fit your exact business environment
Feel the difference: the end-to-end Agentic journey
Because AI transformation is complex, we act as your end-to-end orchestration partner, guiding you from the initial strategy to secure, daily operations.
Advisory & process discovery
We start with a consulting-led approach, using Agentic AI to analyze your current CX processes, map business outcomes, and identify where AI will actually drive ROI. Together, we co-create a clear roadmap.
Accelerated build and integration
With our capability catalog, we take a proven vertical use case (getting you 80% of the way there) and customize the final 20% to your specific needs. Using an open, API-first "Lego bricks" framework, we securely integrate into your existing CRM and omnichannel tools without forcing you to rip and replace your IT landscape.
Hybrid operations and optimization
Once live, our platform manages daily hybrid operations, orchestrating seamless handoffs between human and AI agents. We provide continuous enterprise-grade monitoring, ensuring data compliance, cybersecurity, and continuous optimization of AI models to guarantee committed business outcomes.
Our pre-built Agentic AI solutions
Agentic Accelerators
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Industry-specific accelerators
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Explore our library of AI agents,
and accuracy align with your business objectives.
Feel the value: benefits of choosing Konecta
#1
#1 Faster speed to value
#2
#2 Measurable business outcomes
#3
#3 Enterprise readiness & security
#4
#4 Future-proofing (no lock-in)
#5
Smart FinOps
Thanks to our industrialized catalog, 80% of the capabilities are pre-built. You move from idea to production in 30-90 days, scaling impact over quarters.
We align our success with your results. Whether it's higher CSAT, reduced cost-to-serve, or actual products sold, we design and operate based on the goals you want to hit.
Security, observability, and compliance are built-in from day one. Your business, IT and Security teams have full visibility and auditability over what the AI is doing.
Our open framework means you don't need to rip and replace existing systems. As AI advances, your tech stack naturally evolves without vendor lock-in.
Optimize your AI ROI on GCP. Our custom APIs let you seamlessly switch LLMs to guarantee the best model at the best price, backed by a transparent cost-tracking dashboard.
We orchestrate best-of-breed tech and leverage trusted partnerships with CX/Agentic AI leaders
Our clients trust us
Telecomunicações, Media & Tecnologia | Customer Experience
Telefónica And Konecta: Providing Connections that Bring People Together
Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together.
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Utilities | Customer Experience
Enhancing customer value through premium services: an energy sector example
At a time of rapid change in the energy sector, customer experience optimization is high priority for brands. Find out how one green energy brand in Europe made its premium advisory service stand out from the crowd - with help from Konecta.
Saúde | Customer Experience
Redefining Opella's omnichannel customer engagement
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Telecomunicações, Media & Tecnologia | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Setor Automóvel, Mobilidade & Viagens | Customer Experience, Vendas
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
More insights about Agentic AI
Questions & answers
I'm a new Konecta client. Do we have to switch our IT suppliers?
No. We use an open framework that orchestrates your existing tech through event-driven integration and APIs. We act as the conductor for your current instruments.
How does this impact my IT and Security teams?
It reduces the operational and risk burden on IT and Security teams. We bring enterprise-ready governance, cybersecurity, and Day-2 management so they don't have to carry the risk.
Can we start small?
Yes. Our catalog allows you to test a single vertical use case (like a specific sales bot) and scale rapidly from there.
Ready to fast-track your agentic AI?
Use the form below to contact us