Konecta Agentic AI value proposition
Stop building from scratch. Start accelerating Agentic AI.
While many companies are running ad-hoc, isolated AI experiments, Konecta provides an industrialized Agentic AI framework and catalog. We have moved beyond simply routing interactions to delivering measurable business outcomes. We do this by offering a library of proven, ready-to-deploy vertical use cases where 80% of the work is pre-built, including enterprise-grade security, integration, and governance.
The value to our clients is achieving operational goals in weeks, not months, powered by a secure, open architecture that prevents vendor lock-in.
80%
of the foundational build already done
30-90
days to your first measurable outcomes
20%
customization to fit your exact business environment
Feel the difference: the end-to-end Agentic journey
Because AI transformation is complex, we act as your end-to-end orchestration partner, guiding you from the initial strategy to secure, daily operations.
Advisory & process discovery
We start with a consulting-led approach, using Agentic AI to analyze your current CX processes, map business outcomes, and identify where AI will actually drive ROI. Together, we co-create a clear roadmap.
Accelerated build and integration
With our capability catalog, we take a proven vertical use case (getting you 80% of the way there) and customize the final 20% to your specific needs. Using an open, API-first "Lego bricks" framework, we securely integrate into your existing CRM and omnichannel tools without forcing you to rip and replace your IT landscape.
Hybrid operations and optimization
Once live, our platform manages daily hybrid operations, orchestrating seamless handoffs between human and AI agents. We provide continuous enterprise-grade monitoring, ensuring data compliance, cybersecurity, and continuous optimization of AI models to guarantee committed business outcomes.
Our pre-built Agentic AI solutions
Agentic Accelerators
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Industry-specific accelerators
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Explore our library of AI agents,
and accuracy align with your business objectives.
Feel the value: benefits of choosing Konecta
#1
#1 Faster speed to value
#2
#2 Measurable business outcomes
#3
#3 Enterprise readiness & security
#4
#4 Future-proofing (no lock-in)
#5
Smart FinOps
Thanks to our industrialized catalog, 80% of the capabilities are pre-built. You move from idea to production in 30-90 days, scaling impact over quarters.
We align our success with your results. Whether it's higher CSAT, reduced cost-to-serve, or actual products sold, we design and operate based on the goals you want to hit.
Security, observability, and compliance are built-in from day one. Your business, IT and Security teams have full visibility and auditability over what the AI is doing.
Our open framework means you don't need to rip and replace existing systems. As AI advances, your tech stack naturally evolves without vendor lock-in.
Optimize your AI ROI on GCP. Our custom APIs let you seamlessly switch LLMs to guarantee the best model at the best price, backed by a transparent cost-tracking dashboard.
We orchestrate best-of-breed tech and leverage trusted partnerships with CX/Agentic AI leaders
Our clients trust us
Automobile, mobilité & voyages | Expérience client, Ventes
Sem Parar et Konecta, ou comment transformer la télévente grâce à WhatsApp
Fournisseur leader dans le domaine des paiements automatiques, Sem Parar souhaitait transformer son approche de la télévente pour vendre plus à moindre coût. Konecta a donc conçu une solution vraiment efficace qui s’appuie sur WhatsApp et une meilleure utilisation des bases de données clients de Sem Parar. Résultat : une impressionnante croissance des taux de conversion et une efficience améliorée.
Télécoms, médias & technologie | Expérience client
Le géant du divertissement Netflix et Konecta s'associent pour le service client en espagnol
En 2024, Konecta a noué un partenariat avec Netflix afin d'offrir un service client haut de gamme en espagnol en Amérique latine et aux États-Unis depuis ses centres de Lima, au Pérou. Cette collaboration souligne l'expertise de Konecta en matière de support client en Amérique latine et son adéquation avec la culture et les valeurs de Netflix.
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Télécoms, médias & technologie | Expérience client
Améliorer la satisfaction client grâce au support après-vente
Un conglomérat multinational, reconnu mondialement pour ses produits allant de l'ingénierie à l'électronique grand public, souhaitait améliorer son service après-vente pour ses clients en Amérique latine. Konecta a fourni la solution.
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Retail & e-commerce | Expérience client
Modèle évolutif d’assistance client pour un géant de la mode
Une marque internationale dans le secteur du retail et du e-commerce a confié à Konecta son support multilingue pour les clients en ligne et en magasin. Grâce à son modèle agile de gestion, aujourd’hui Konecta l'accompagne sur 3 continents et dans 13 langues, tout en délivrant un taux de qualité global de 9 sur 10.
Télécoms, médias & technologie | Expérience client
Telefónica & Konecta : créer des liens pour rassembler les gens
Sur le marché américain, Konecta accompagne Telefónica pour connecter les personnes entre elles.
More insights about Agentic AI
Questions & answers
I'm a new Konecta client. Do we have to switch our IT suppliers?
No. We use an open framework that orchestrates your existing tech through event-driven integration and APIs. We act as the conductor for your current instruments.
How does this impact my IT and Security teams?
It reduces the operational and risk burden on IT and Security teams. We bring enterprise-ready governance, cybersecurity, and Day-2 management so they don't have to carry the risk.
Can we start small?
Yes. Our catalog allows you to test a single vertical use case (like a specific sales bot) and scale rapidly from there.
Ready to fast-track your agentic AI?
Use the form below to contact us