AI and GenAI
for Customer Experience
Agentic AI is here. Now you can reimagine customer experience across every channel, with next-level business efficiency, speed, agility and performance.
We’ve created a fast, secure and future-proof way for you to innovate with human-centric agentic AI. So you can delight customers with personalized journeys, enjoy the benefits of AI-powered automation and augmentation, and unlock your data for new insights that drive success. As your partner, we’re here to achieve the outcomes you want. Reshape possibilities for your customers and your brand.
+8-20%
revenue
+15%
quality of service
30%
lower interaction cost
15-20%
faster average handling time
Our solutions
Insights: actionable business intelligence
Unleash your data. Gain new insights from GenAI-powered monitoring and diagnostics to shape your strategic decision-making, drive KPIs, and ensure ROI.
Co-pilot: agent augmentation
Give your agents the edge to deliver excellence and fulfil their potential. Personalized AI-driven support empowers them to quickly and accurately meet each customer’s needs in real time.
Auto-pilot: customer interaction automation
Intelligent operations, orchestrated end to end, with streamlined workflows and AI-powered agents. Achieve consistent high performance, while freeing your people for higher-value tasks.
Focus on Magic Button. Put GenAI to work for your agents. Take care of core tasks, so your people are free to take care of your customers.
Tailored for your brand
Pre-programmed GenAI actions
Easy installation and scaling
Multilingual capabilities
Smart searching
Focus on Magic Button
Put GenAI to work for your agents. Take care of core tasks, so your people are free to take care of your customers.
Tailored for your brand
Magic Button can be customized to reflect your brand style and adapt to your specific environment and processes.
Pre-programmed GenAI actions
Transform speed, efficiency and performance with pre-programmed actions – corrections, translations, emails, extracts, and more.
Easy installation and scaling
As a Konecta Chrome extension, the Magic Button is available on our private cloud and deployable in just a week.
Multilingual capabilities
Magic Button works seamlessly in over 30 languages, supporting your business wherever your customers and operations are based.
Smart searching
Ask any question and get precise and accurate answers from across your own knowledge bases and from the internet.
#1
Collaborative approach
#2
Outcome-led deployment
#3
Holistic and seamless
#4
Future-proof and open
#5
Agnostic, scalable and agile operations
#6
Security and compliance
No-one knows your business like you do. So as your trusted partner, we’re here to help you solve your problems and achieve your dreams.
Our approach is value-driven, so you get high returns for the best price – from higher quality and customer satisfaction, to cuts in costs and time-to-serve.
Your AI transformation must be seamless, so we’ll ensure integration with your existing customer management platforms and enterprise systems.
When needed, our GenAI platform supports our tech-agnostic approach and smart AI model selection, so you don’t need to worry about being locked into specific AI solutions or vendors.
Our GenAI platform is scalable and low-code, giving you the freedom to flex and adapt quickly if demand shifts or if customer needs change.
Cybersecurity is baked into our systems. And with no other IT dependency to manage AI workflows, you can maintain security, privacy and compliance as your AI journey progresses.
Success stories in AI & GenAI services for CX
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce | Customer Experience
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Utilities | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Automotive, Mobility & Travel | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telecoms, Media & Technology
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.
Get more about our solutions
Questions & answers
Tailored for your brand
Magic Button can be customized to reflect your brand style and adapt to your specific environment and processes.
Pre-programmed GenAI actions
Transform speed, efficiency and performance with pre-programmed actions – corrections, translations, emails, extracts, and more.
Easy installation and scaling
As a Konecta Chrome extension, the Magic Button is available on our private cloud and deployable in just a week.
Multilingual capabilities
Magic Button works seamlessly in over 30 languages, supporting your business wherever your customers and operations are based.
Smart searching
Ask any question and get precise and accurate answers from across your own knowledge bases and from the internet.
