Solutions that go beyond the ordinary
Connections that matter
Result of the search
Connections that matter
We offer solutions to create meaningful connections for today’s customers seeking a touch of magic
In the age of digital, customers and employees have higher expectations.
Konecta’s technology-driven solutions aim to enhance interactions effectively. We not only ensure that your customers’ and employees’ needs are met but also guarantee that you stay ahead of the game.
85%
of consumers think short wait times are fundamental in CX
88%
of buyers say companies’ CX matters as much as their products/services
Hybrid GenAI agent solutions and AI-enabled innovations for both front- and back-office to revolutionize your customer experience and fit your needs.
Outcome-based solutions to boost your sales, improve efficiency and achieve better ROI.
Employee care solutions, from helpdesks to knowledge management, to support and engage your employees and help your business thrive.
Best-in-class solutions and services, from CX automation to analytics, to reinvent your relationships - harnessing our own and third-party innovation.
Agile advice and strategies from service design to technology implementation to process optimization.
Discover
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce | Customer Experience
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Utilities | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Automotive, Mobility & Travel | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telecoms, Media & Technology
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.
