Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company

Katalyst 2028: pioneering the future of customer experienceCreation of dedicated digital business unit: Konecta DigitalStrategic expansion into Middle East and...

Prime Minister of Egypt witnesses Signing of MoU between ITIDA and Konecta, Global Leader in Digital and CX AI, to Launch Operations and Establish Headquarters in New Cairo with circa $100 Millions Investment

Establishment of "Konecta Egypt" to serve markets in the Middle East, Africa, Europe, and the Americas from Egypt.Establishment of Generative...

Konecta once again recognized by Frost & Sullivan's customer experience management radar as a leading CX management player in Europe and Latin America

We are delighted that Konecta has reaffirmed its position as a top provider of customer experience management in Frost &...

Closing the feedback loop: a business essential for brands

When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...

Uniphore and Konecta join forces to advance AI in customer experience and digital transformation

Partnership is the first to deliver a real solution for scaling generative AI globally. Global Strategic Alliance to deliver industry specific...

Konecta’s new work & skills hub in Brazil favela will boost local economy and transform lives

In partnership with PagBank and the NGO G10 Favelas, Konecta has opened a new workplace in Paraisópolis, one of the...

Konecta and Google Cloud forge strategic alliance to drive AI-enabled innovation in customer experience

Partnership includes the enhancement of Konecta’s Digital Unit with Google Cloud’s Customer Engagement Suite and Generative AI solutions.500 Konecta engineers...

Konecta celebrated as CX Leader in EMEA and Major Contender in Americas in latest peak Matrix® assessment

For fifth year in a row Konecta rated as a top CX management provider by Everest GroupOne of only four...

Five key customer management trends in insurance, from Gen AI to non-life

Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....

Konecta’s waste collection initiatives in Colombia: Partnerships with Ecobot and Botellas de Amor

At Konecta, we know that waste management is not only an environmental responsibility but also an opportunity to enhance our...