Konecta triumphs at the Fortius 2024 Awards as the company with the most finalists and receives three awards

• More than 200 people attended last Thursday's Fortius 2024 Awards gala, organized by the AEERC, to celebrate the efforts and dedication of the most outstanding customer service professionals over the past year.
• Among the 23 finalists were six Konecta professionals. This achievement reflects the talent, commitment, dedication and effort of the team, essential elements to drive continuous improvement in the development and evolution of the company's service.

Madrid, March 31, 2025. Last Thursday night, the 17th edition of the Fortius Awards, promoted by the Spanish Association of Customer Relationship Experts (AEERC), together with its partners GoContact and ON Soluciones and with the collaboration of ESIC Business & Marketing School and IFAES, was held at the Casa de Burgos (Madrid).

The gala began with the words of Mª Luisa Merino, manager of the AEERC, who welcomed the attendees and insisted that “recognizing those responsible for providing the service for their effort, perseverance, training and quality is not only fair, but necessary. Thus, the Fortius Awards represent the impulse that companies seek to materialize this reward”.

In this edition, the jury has not had an easy time choosing, first the 23 finalists and, subsequently, the seven winners among the 17 participating companies, due to the high level of the 96 applications received. Among the finalists announced on March 10, was Konecta - a world leader in customer experience solutions (CX) and digital services - the company with the most finalists in this new edition. Specifically, six professionals were nominated, as follows:

• Laura Cabezas González, candidate and awarded as Best Platform Manager
• Patricia Fuentes Heredia, candidate for Best Supervisor
• Matteo Cassarino, nominee for Best Supervisor
• Isabel García Delgado, candidate for Best Debt Collection Agent
• Carmen Santos Posada, candidate and award winner for Best Sales Agent
• Mª José Quel, candidate and awarded second place in Espíritu Fortius

The three winners received a trophy, a diploma and the Fortius seal, as well as a training scholarship to attend the Higher Program in Customer Service Management taught by ESIC Business & Marketing School and AEERC.

For her part, María Jesús Beguer, Director of Konecta Spain, insists that “our talent is a key factor in driving Konecta's transformation, especially in the moment of evolution in which we currently find ourselves. The commitment, dedication and effort of our teams are essential elements to drive continuous improvement in the development and evolution of the service”. In this sense, the company sees the Fortius Awards as a recognition of the work of its professionals, as well as a lever to promote training as a tool for professional development.

The event concluded with a speech by José Francisco Rodríguez, president of the AEERC, who stressed that “in the world in which we live, which is advancing at a dizzying pace, our aim is to promote these awards to show, in the form of talent, the optimism and enthusiasm for the future of our sector and our professionals”.