AI & GenAI services
AI is transforming how businesses connect with customers.
Unlock exceptional experiences, empower your teams, and strengthen your brand with AI-powered solutions.
Now, the explosion in GenAI is reshaping experiences by generating intelligence while continuously refining and enhancing its output. Yet while the amazing potential of AI and GenAI expands and multiplies, so can the risks if your roadmap is not carefully implemented. As your partner, we take a highly agile approach so you get early value while continuing to evolve as technologies advance. We’re always expanding our capabilities, including the Konecta (Gen)AI Platform with agent augmentation (copilots) and experience automation (autopilots/task automation).
75%
of enterprises expect to embed AI by 2025 (Source: Gartner)
+20%
rise in agent productivity with AI (Source: Bain & Company)
15%
increase in customer satisfaction with AI (Source: McKinsey)
20-40%
shorter product development cycle with AI (Source: McKinsey)
Our AI and GenAI services
AI/GenAI Readiness and Strategy
Assessing and prioritizing use cases and devising your optimal roadmap (data strategy, use case/ technology deployment), based on expected benefits and the readiness of your business.
Use Case Development & Implementation
Accelerated AI/GenAI deployment and skills transfer through structured methodologies and strategic partnerships, building SLM (Small Language Models) when needed for efficient sustainable outcomes.
Managed AI/GenAI Services & Platforms
Ongoing support, maintenance, engineering and fine-tuning of your AI apps and algorithms to keep their value growing and your capabilities evolving.
Sector-specific Solutions with SLM
Tailored solutions for specific sectors, journeys or business processes with dedicated SLM (Small Language Models) for precision and impact.
#1
Quick wins and game-changers
#2
Upskilled team
#3
Agility and scalability
#4
Low risk
#5
Accelerated AI/GenAI journey
#6
End-to-end capabilities
Golden use cases deliver high value early to drive progress and build momentum – and the results will just keep coming
Throughout your journey, our experts will work hand in glove with your teams, transferring experience and know-how to build your in-house capabilities
AI/GenAI technologies keep advancing, and so can you with Konecta. Our approach has agility and scalability built-in, so you’re in control and your investments are future-proof
We’ll always be here to guide you, bringing real-world experience, exemplar use cases, extensive data science and digital expertise, plus proven solutions to mitigate risk.
Our Use Case Factory includes pre-built use cases and a dedicated Development Squad to fast-track your deployments and AI/GenAI maturity
From the cutting edge of our Innovation Lab to the assurance of our fully managed services, you can access any best-of-breed AI/GenAI capabilities you need
Success stories in AI & GenAI services
Utilities | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Automotive, Mobility & Travel | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telecoms, Media & Technology
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.
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Telecoms, Media & Technology | Customer Experience
Improving customer satisfaction through post-sales support
A multinational conglomerate, known globally for products ranging from engineering to consumer electronics, wanted to improve its after-sales service for customers in Latin America. Konecta provided the solution.
