Employee Experience
Employees' contribution to your business success is higher when they feel valued, engaged and empowered.
Each interaction with your employees is an opportunity to show you care. Our innovative GenAI-powered workplace solutions will delight them every day at work. We will provide them with true consumer-grade experiences - full of the same rich, fast and intuitive services they expect from leading brands. Together, let’s shape your next-generation workplace and take your employees into the digital future.
80%
of digital workplace management tools will include generative AI capabilities by 2026 (Source: Gartner)
75%
of the workforce would remain with a company that values sustainability and tackles environmental issues (Source: arielle.com)
4.6X
higher engagement when employees feel they are being heard (Source: inc.com)
$8.8 trillion
or 9% of global GDP, is the cost of poor management and lost productivity caused by not engaged or actively disengaged employees (Source: Gallup)
Empower your people and your business to thrive
Smart Employee Care
Seamless GenAI-powered omnichannel experiences to give your people the slick resolution they need – any place, any time, any channel.
Managed Workplace Services
AI-powered automation in the cloud ensures your digital workplace is optimized for great experiences every time – always secure and future-proofed
Device-as-a-Service
Maximize value at every stage of your device lifecycle while giving your people a gold-standard experience, from order though to disposal
Smart Proximity Services
Bring proximity, intimacy and service excellence onto your sites through cutting-edge blended physical and virtual experiences.
#1
Happier employees
#2
Seamless hybrid experiences
#3
Simplicity & agility
#4
Lower costs
#5
Greater efficiencies
#6
Enhanced reputation
When your employees have the same quality of experience as your customers, their satisfaction and performance increases
Flexible and remote working becomes frictionless. Everyone can work, communicate and collaborate easily – at any time, any place they choose
No more complex infrastructure, tech stacks or toolsets to manage and maintain – just agile, evergreen and secure services that you can rely on 24/7
Move from CapEx to OpEx, with technologies that lower costs while maximizing the value of every touchpoint for your people, your business, your brand
With the full power of GenAI and automation, it’s faster and easier to deliver great experiences while freeing-up your people and your business
A great place to work fosters employee performance and wellbeing while attracting and retaining the best talent. Let your commitment to your people shine through
Success stories in employee experience
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce | Customer Experience
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
Utilities | Employee Experience
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.
Automotive, Mobility & Travel | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Telecoms, Media & Technology
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.