Smart Employee
Care
Human touch, with global reach. Combining cutting-edge tech with customer care excellence, we’re revolutionizing the way organizations support their people.
With Konecta, you can make sure your people enjoy the same standard of responsive omnichannel care they expect from top consumer brands. Seamlessly blending human and AI agents, we deliver proactive, personalized support to each employee – any place, any time. The outcome? Enhanced engagement, higher productivity. And you keep pace with the AI revolution.
50%
lower cost per ticket
30%
higher first contact resolution rate
20%
higher Employee Satisfaction (ESAT)
Our Smart Employee Care services
Omnichannel & AI Support
A seamless, round-the-clock service across multiple channels, combining the power of GenAI with the human touch. This ensures faster response times, personalized experiences, and higher employee satisfaction, all while reducing costs and enhancing efficiency.
Employee Care Center
Offer personalized support for your team, ensuring quick resolution of IT incidents and requests. Every interaction is carefully tracked and managed to resolution, prioritizing both experience and SLA attainment, boosting productivity and satisfaction.
Experience Management Center
We track and optimize every interaction, leveraging AI insights and real-time data to monitor employee experience, improve satisfaction, drive engagement, and deliver exceptional services that align with your business goals.
Enablement Services
Empower your teams with the necessary tools, training and support to drive digital adoption and operational excellence. From onboarding to continuous skills development, employees are equipped to perform at their best, accelerating operational efficiency, engagement, and overall business success.
#1
Premium experiences
#2
Fewer user tickets
#3
Cultural fit
#4
Cost optimization
#5
Brand enhancement
Intuitive and innovative tools to deliver smart, consumer-grade help and support across every channel, freeing your employees to get on with their day.
AI-augmented agents that provide instant autonomous resolution – because for busy employees, calling the service desk should be the last resort.
User-friendly help and support – globally accessible, culturally aligned with language fluency (+30 languages).
A smart service desk is cost-efficient, leveraging automation and maximizing the benefits of self-help for employees and your business.
Show your people that you care, reaching out at every stage of the employee journey and at the moments that count.
It’s time to push for better
Contact our sales department
Providing your products or services to Konecta could be a game-changer for your business.
Start the next steps to becoming an official supplier by registering on our Purchasing Portal.