Ethics, compliance,
and transparency

At Konecta, we continuously strive for global best practices for ethics, compliance, and transparency. We have a robust governance system in place to ensure this.

Dedicated to upholding the highest ethical standards

We operate with responsibility and integrity in every location we serve. To prove our commitment to ethical conduct, we set clear objectives that foster a culture of integrity, accountability, and transparency across our workforce, suppliers, contractors, and partners. Our compliance program ensures we follow ethical principles, legal requirements, and our own internal regulations and governance framework business-wide.

Since 2004, we have been a signatory to the UN Global Compact, to drive a more sustainable future

Human rights

We uphold internationally recognized human rights, ensuring our actions and partnerships are not complicit in any violations. These principles guide our commitment to ethical business practices.

Labour

We respect workers' rights, promote fair labor practices, reject forced and child labor, and ensure a diverse, inclusive, healthy and safe workplace.

Environment

We take a precautionary approach to environmental challenges, drive sustainability initiatives, and promote eco-friendly technologies to minimize our impact and foster a greener future.

Anti-corruption

We uphold a zero-tolerance policy against corruption in all its forms, actively combating extortion and bribery to ensure ethical and transparent business practices.

Read our Non-Financial Information Report

This independently audited report complies with the Non-Financial Reporting Directive and takes as a reference the Global Reporting Initiative (GRI) Sustainability Reporting Standards.

Download the report

Information channels

Our confidential Information Channels allow employees, suppliers, and other stakeholders to report concerns about events or misconduct that may affect the organization. We encourage you to use them responsibly.
Report a concern

Compliance policies

  • Code of Ethics pdf - 565 ko
  • Code of Ethics Suppliers 2023 pdf - 237 ko
  • Corporate Responsibility and Sustainability Policy 2023 pdf - 325 ko

Code of Ethics

pdf - 565 ko

HR Framework Policy

pdf - 778 ko

Security and Cybersecurity Policy

pdf - 316 ko

Our compliance culture

For Konecta, compliance is a core principle, and we ensure all aspects of our activity align with our regulatory requirements and corporate policies. Explore our compliance documentation to find out more.

See all documents

Compliance certifications

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global

Frost & Sullivan - Top provider of customer experience management for Europe in Frost & Sullivan’s influential 2024 Frost Radar™

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global

Frost & Sullivan - Top provider of customer experience management for Latin America in Frost & Sullivan’s influential 2024 Frost Radar™

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global

Everest Group - CX Leader in EMEA in the peak Matrix® assessment 2024

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global

Frost & Sullivan - Company of the Year 2024 in Latin America

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global

Contact Center Hub - Best Telemarketing Provider Award for 2023

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global

Contact Center Hub - Platinum Customer Experience Award 2024 in the Best Customer Experience in Logistics, Distribution, and Transportation categories

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See the fuller picture with related insights

News

Konecta’s new work & skills hub in Brazil favela will boost local economy and transform lives

In partnership with PagBank and the NGO G10 Favelas, Konecta has opened a new workplace in Paraisópolis, one of the...

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Konecta’s waste collection initiatives in Colombia: Partnerships with Ecobot and Botellas de Amor

At Konecta, we know that waste management is not only an environmental responsibility but also an opportunity to enhance our...

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Konecta is proud to have set a science-based target, positioning us in the low-carbon transition.

Konecta is working on a detailed reduction plan that allows us to achieve these objectives with three basic pillars: energy...

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News

Konecta's commitment to reforestation: reducing our footprint and supporting sustainability

In a world where the population is growing exponentially, and with it the consumption of natural resources, it is important...

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News

Social Commitment and Transformative Actions

Throughout 2023, Konecta professionals demonstrated solidarity through tangible actions, contributing to various volunteering initiatives by sharing resources, knowledge, and experiences. 

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