Closing the feedback loop: a business essential for brands

When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...

Uniphore and Konecta join forces to advance AI in customer experience and digital transformation

Partnership is the first to deliver a real solution for scaling generative AI globally.  Global Strategic Alliance to deliver industry...

Konecta’s new work & skills hub in Brazil favela will boost local economy and transform lives

In partnership with PagBank and the NGO G10 Favelas, Konecta has opened a new workplace in Paraisópolis, one of the...

K-TALKS, a personal space with our clients: LATAM Airlines

Konecta and Google Cloud forge strategic alliance to drive AI-enabled innovation in customer experience

Partnership includes the enhancement of Konecta’s Digital Unit with Google Cloud’s Customer Engagement Suite and Generative AI solutions. 500 Konecta...

Konecta celebrated as CX Leader in EMEA and Major Contender in Americas in latest peak Matrix® assessment

For fifth year in a row Konecta rated as a top CX management provider by Everest Group One of only...

Five key customer management trends in insurance, from Gen AI to non-life

Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....

Konecta & Revo: tech partner of choice for ambitious insurtech

Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI,...

Konecta’s waste collection initiatives in Colombia: Partnerships with Ecobot and Botellas de Amor

At Konecta, we know that waste management is not only an environmental responsibility but also an opportunity to enhance our...