Konecta and upsource by solutions (STC Group) forge strategic partnership to revolutionize Customer Experience with GenAI-Powered Solutions in Saudi Arabia and the Gulf Region
Alliance will combine local expertise and global innovation to deliver advanced GenAI-driven customer experience solutions through a hybrid onshore-offshore model.
Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company
Katalyst 2028: pioneering the future of customer experienceCreation of dedicated digital business unit: Konecta DigitalStrategic expansion into Middle East and...
Ekwateur and Konecta: getting closer to go further
Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty,...
Prime Minister of Egypt witnesses Signing of MoU between ITIDA and Konecta, Global Leader in Digital and CX AI, to Launch Operations and Establish Headquarters in New Cairo with circa $100 Millions Investment
Establishment of "Konecta Egypt" to serve markets in the Middle East, Africa, Europe, and the Americas from Egypt.Establishment of Generative...
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s...
Konecta once again recognized by Frost & Sullivan's customer experience management radar as a leading CX management player in Europe and Latin America
We are delighted that Konecta has reaffirmed its position as a top provider of customer experience management in Frost &...
Paris 2024: Transforming the digital experience with generative AI
Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024...
Improving customer satisfaction through post-sales support
A multinational conglomerate, known globally for products ranging from engineering to consumer electronics, wanted to improve its after-sales service for...
Closing the feedback loop: a business essential for brands
When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...