Four ways mystery shopping can improve your CX

Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...

Konecta earns Best Place to Work certification in Romania and in Albania for 2024

Konecta ‘s Italian Speaking Market Unit has received two Best Place To Work certifications in 2024 for its operations in...

The Konecta People: let's meet Alejandra Garcia Sposto

Let's meet Alejandra Garcia Sposto, Nearshore and Marketing IBERIA Director of Konecta 

Konecta Recognized as "Company of the Year 2024 in Latin America" by Frost & Sullivan thanks to its pioneering Customer Experience Outsourcing solutions

Konecta, a global leader in customer experience services and digital solutions, has been awarded the title of "Company of the...

Scalable customer support model for a fashion giant

A global retailer and e-commerce brand asked Konecta to provide multilingual customer support for online and in-person customers. Through its...

Telefónica And Konecta: Providing Connections that Bring People Together

Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together. 

Konecta awarded at the 15th edition of the Platinum Customer Experience Awards

The yearly Platinum Customer Experience Awards gala, granted by Contact Center Hub, and organized by the communication group Peldaño, is...

The Konecta People: let’s meet Monica Todiros

Let's meet Monica Todiros, Global Key Account Manager of Konecta 

Konecta is proud to have set a science-based target, positioning us in the low-carbon transition.

Konecta is working on a detailed reduction plan that allows us to achieve these objectives with three basic pillars: energy...