Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company

February 11, 2025

Konecta and upsource by solutions (STC Group) forge strategic partnership to revolutionize Customer Experience with GenAI-Powered Solutions in Saudi Arabia and the Gulf Region

Alliance will combine local expertise and global innovation to deliver advanced GenAI-driven customer experience solutions through a hybrid onshore-offshore model. 

February 11, 2025

Ready to reimagine CX? Agentic AI is here

Would you like a new way to delight your customers with ever better, more personalized experiences at scale? With a...

January 21, 2025

Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company

Katalyst 2028: pioneering the future of customer experience Creation of dedicated digital business unit: Konecta Digital Strategic expansion into Middle...

January 16, 2025

Ekwateur and Konecta: getting closer to go further

Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty,...

January 9, 2025

Prime Minister of Egypt witnesses Signing of MoU between ITIDA and Konecta, Global Leader in Digital and CX AI, to Launch Operations and Establish Headquarters in New Cairo with circa $100 Millions Investment

Establishment of "Konecta Egypt" to serve markets in the Middle East, Africa, Europe, and the Americas from Egypt. Establishment of...

January 8, 2025

Sem Parar and Konecta: using Whatsapp to transform telesales

A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s...

December 18, 2024

Konecta once again recognized by Frost & Sullivan's customer experience management radar as a leading CX management player in Europe and Latin America

We are delighted that Konecta has reaffirmed its position as a top provider of customer experience management in Frost &...

December 18, 2024

Paris 2024: Transforming the digital experience with generative AI

Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024...

November 29, 2024

Improving customer satisfaction through post-sales support

A multinational conglomerate, known globally for products ranging from engineering to consumer electronics, wanted to improve its after-sales service for...