How innovation can support customer service in retail

Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail...

Konecta - a catalyst for change: Boosting employment to strengthen communities

In today's global landscape, the disparity in employment opportunities between different areas and groups is all too clear. Disadvantaged areas,...

Konecta integrates bespoke, a company operating in south africa, and opens a site in texas (usa), multiplying its capabilities for english-speaking clients.

Konecta, a world leader in the provision of Customer Experience services, has strengthened its positioning and presence in the English-speaking...

Five practical examples of how Gen AI can transform customer relations

There’s a huge amount of conversation about how generative AI (GenAI) can transform customer relations and customer experience, but to...

GenAI - Transforming the customer and employee experience

For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...

Retail & e-commerce: four key shifts that will affect your business in 2024

From sector convergence and geopolitics to behaviour shifts and technology acceleration, these are the disruptive shifts retail brands need to...

Social Commitment and Transformative Actions

Throughout 2023, Konecta professionals demonstrated solidarity through tangible actions, contributing to various volunteering initiatives by sharing resources, knowledge, and experiences. 

Konecta certifies in Cordoba in DEI Culture and Micaela Law No. 27,499

At Konecta, we celebrate an exciting milestone in our ongoing commitment to diversity, equity, and inclusion. We are pleased to...

Konecta awarded with anti-bribery certification

Konecta has obtained the Anti-Bribery Certification awarded by "Empresarios por la Integridad" in Peru, meeting the requirements of a rigorous...