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Konecta, winner in six categories at the Iberdrola Telemarketing Awards

Madrid, 25 March 2024. Konecta was one of the big winners at Iberdrola’s fourth annual Call Talent gala at the...

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News

Female Talent at Konecta: Empowering the Future

As a company with a global workforce that is over 65% female, women play a fundamental role in the success...

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How innovation can support customer service in retail

Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail...

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Konecta - a catalyst for change: Boosting employment to strengthen communities

In today's global landscape, the disparity in employment opportunities between different areas and groups is all too clear. Disadvantaged areas,...

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Press release

Konecta integrates bespoke, a company operating in south africa, and opens a site in texas (usa), multiplying its capabilities for english-speaking clients.

Konecta, a world leader in the provision of Customer Experience services, has strengthened its positioning and presence in the English-speaking...

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Insight

Five practical examples of how Gen AI can transform customer relations

There’s a huge amount of conversation about how generative AI (GenAI) can transform customer relations and customer experience, but to...

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Insight

GenAI - Transforming the customer and employee experience

For anyone working in the field of BPO and customer experience, the development of AI-powered services has to be one...

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Insight

Retail & e-commerce: four key shifts that will affect your business in 2024

From sector convergence and geopolitics to behaviour shifts and technology acceleration, these are the disruptive shifts retail brands need to...

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News

Social Commitment and Transformative Actions

Throughout 2023, Konecta professionals demonstrated solidarity through tangible actions, contributing to various volunteering initiatives by sharing resources, knowledge, and experiences. 

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