AI/GenAI Readiness and Strategy

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80%

Conversations with customers daily

120 000

Employees in 13 countries

32%

Languages supported

+40K

customers managed daily

Focus on CX Powerhouse

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Quo vestita erat, abrepto, ne velemen quidem

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Dulteriorum flagitiis totalitum

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#1

First benefits of the sub category of solution

#2

Second benefits of the sub category of solution

#3

Third benefits of the sub category of solution

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Stuprorum. inter quas notiores fuere Claritas et Flaviana, quarum altera cum duceretur ad mortem, indumento, quo vestita erat.

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Example of a "Journey" section

First step is always the beginning

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Then we continue the project

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Things get serious around there

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The end is near ! Or maybe it's juste halfway ?

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Everything is ready to go

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First good news on the results !

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End of the project, it was a success

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What did we learn about it ?

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Success stories

Utilities | Employee Experience

Ekwateur and Konecta: getting closer to go further

Since 2021, Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s growth.

Learn more

Telecoms, Media & Technology | Customer Experience

Entertainment giant Netflix and Konecta team up on Spanish customer service

In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values. 

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Automotive, Mobility & Travel | Customer Experience, Sales

Sem Parar and Konecta: using Whatsapp to transform telesales

A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency. 

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Telecoms, Media & Technology

Paris 2024: Transforming the digital experience with generative AI

Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games. 

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Telecoms, Media & Technology | Customer Experience

Improving customer satisfaction through post-sales support

A multinational conglomerate, known globally for products ranging from engineering to consumer electronics, wanted to improve its after-sales service for customers in Latin America. Konecta provided the solution. 

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Browse all success stories

Questions & answers

Question 1

What is Konecta’s current approach to integrating AI and Generative AI into its services?

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Question 3

How does Konecta ensure ethical AI use and compliance with regulations?

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Question 5

How does Konecta support clients in adopting AI solutions tailored to their business needs?

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Question 2

What key AI-driven solutions does Konecta currently offer to clients?

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Question 4

What are Konecta’s future plans for AI and GenAI innovation?

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It’s time to push for better

Across the world, Konecta’s teams are successfully reinventing brands and businesses’ relationships and improving their customer experience. We can do the same for you.
Take the next steps - get in touch