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Konecta awarded at the 15th edition of the Platinum Customer Experience Awards
The yearly Platinum Customer Experience Awards gala, granted by Contact Center Hub, and organized by the communication group Peldaño, is held to reward quality customer experience and technological innovation.
In this 15th edition, which took place at the Teatro Goya Multiespacio in Madrid, Konecta has been awarded in two categories: Best Customer Experience in Logistics, Distribution, and Transportation, for its service with Paack Logistics, and Best Customer Experience in Professional Services, for its service with Prometic.
Both clients expressed great excitement to receive this recognition, and agreed on Konecta's good management, congratulating the teams for their flexibility and adaptability to create a smooth, efficient, and satisfying user experience. In the case of Paack Logistics, the prize was received by Sergi Portell, Head of Growth at Paack, together with Zainab Mimoun, Talent Acquisition Manager at Konecta.
On behalf of Paack, it is an honor and a privilege to be part, together with Konecta, of this well-deserved award at the Platinum Customer Experience Awards 2024. Since we started our collaboration in June last year, we have experienced the dedication and ability of your entire team to adapt to our specific needs in the field of logistics. Konecta has shown exceptional flexibility, managing our fluctuating week-to-week volumes, mainly in B2C customer service, but also in B2B service when necessary. This adaptability has been crucial to ensure a smooth and efficient experience for our customers. We congratulate all the teams involved in this collaboration for this deserved recognition and look forward to continuing to jointly improve our customers' experience, a significant value for us.
Sergi Portell, Chief Growth Officer at Paack
The second award was collected by Katherine González Granados, Konecta Account Manager, along with Alejandra García Sposto, Nearshore and Marketing Director of Konecta Iberia.
On behalf of Prometric, I would like to express how thrilled we are to be here and to be part of this very special occasion. We began our relationship with Konecta over three years ago and found them to be extremely responsive to Prometric's needs through the RFI and contracting process. Our transition to Konecta was very smooth, and we have worked hard over the past three years to continue to improve in all aspects of our partnership. As we reflect on the length of our partnership, we are honored to work with Konecta and participate in the award ceremony they deserve. Partnerships succeed or fail based on open and transparent interactions and how entities come together to address them. Konecta has exceeded our expectations in every aspect of our relationship. Prometric is overwhelmed with gratitude for working with the entire Konecta team and for being part of the Contact Center award process. We look forward to a long-lasting and mutually beneficial relationship with Konecta.
Joel Beauchamp, Sr Manager Operations Remote Assessment
Konecta sees reflected in these awards the recognition of the success of its nearshore projects developed in Tangier, as well as the satisfaction of its clients and the teamwork of its employees.
This recognition is also for our employees in Tangier and Spain, who make Konecta's constant evolution possible, and our clients, who inspire us to be the best version of ourselves as a company. Likewise, our efforts and teamwork have also allowed nearshore projects, such as those awarded, to demonstrate our ability to work without borders and obtain good results. THANK YOU to all those who collaborate to make the most challenging projects successful.
Alejandra Garcia Sposto, Nearshore and Marketing Director of Konecta Iberia
About Konecta
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
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