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18 December 2024

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Konecta once again recognized by Frost & Sullivan's customer experience management radar as a leading CX management player in Europe and Latin America

We are delighted that Konecta has reaffirmed its position as a top provider of customer experience management in Frost & Sullivan’s influential 2024 Frost Radar™. Konecta ranks highly in key markets in EMEA and Latam in terms of both growth and innovation. 

For each Frost Radar™assessment, Frost & Sullivan examines hundreds of companies, benchmarks them across 10 growth and innovation criteria, and then selects only a limited number of leading providers to appear on the Frost Radar™. As well as being selected for the Frost Radar™ for both Latam and EMEA, Konecta appears prominently in the top-quartile in both regions – an impressive achievement. 


“Konecta is in a solid growth trajectory in Latin America. Despite its leading positions in several countries, the company continues to achieve high growth rates across the board, while helping organizations optimize and infuse AI into their customer experience processes.”

Sebastian Menutti , Frost & Sullivan

Commenting on Konecta’s leading position in the Frost Radar™ for Latam, Sebastian Menutti from Frost & Sullivan said: “Konecta is in a solid growth trajectory in Latin America. Despite its leading positions in several countries, the company continues to achieve high growth rates across the board, while helping organizations optimize and infuse AI into their customer experience processes.” 

On Konecta’s position in EMEA, Bernardin Arnason from Frost & Sullivan added: “Konecta offers a leading end-to-end customer experience management platform that is delivering results for its client base throughout Europe, demonstrated by its leading market position and its commitment to innovation that helps enable digital transformation.” 

Nourdine Bihmane, CEO of Konecta said, “Being recognized as a leader by Frost & Sullivan in both Europe and Latam is a testament to our commitment to innovation, customer-centric solutions, and the dedication of our teams globally. This recognition inspires us to continue pushing the boundaries of excellence in customer experience and digital transformation, ensuring we remain a trusted partner for our clients worldwide."

According to Frost & Sullivan’s rigorous Frost Radar™ methodology, its Growth Index is a measure of a company’s growth performance and track record, based on analysis of five variables: market share, revenue growth, growth pipeline, vision, and sales and marketing. Its Innovation Index looks at five elements: innovation scalability, R&D, product portfolio, megatrends leverage, and customer alignment definition. 

About Konecta

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Media contacts

Rina Porta Salvago
Head of Reputation

[email protected]