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  • Solutions
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  • AI and GenAI for Customer Experience

AI and GenAI
for Customer Experience

  • Contact us

Agentic AI is here. Now you can reimagine customer experience across every channel, with next-level business efficiency, speed, agility and performance.

We’ve created a fast, secure and future-proof way for you to innovate with human-centric agentic AI. So you can delight customers with personalized journeys, enjoy the benefits of AI-powered automation and augmentation, and unlock your data for new insights that drive success. As your partner, we’re here to achieve the outcomes you want. Reshape possibilities for your customers and your brand.

+8-20%

revenue

+15%

quality of service

30%

lower interaction cost

15-20%

faster average handling time

Focus on Magic Button

Put GenAI to work for your agents. Take care of core tasks, so your people are free to take care of your customers. 

Tailored for your brand

Magic Button can be customized to reflect your brand style and adapt to your specific environment and processes.

Pre-programmed GenAI actions

Transform speed, efficiency and performance with pre-programmed actions – corrections, translations, emails, extracts, and more.

Easy installation and scaling

As a Konecta Chrome extension, the Magic Button is available on our private cloud and deployable in just a week.

Multilingual capabilities

Magic Button works seamlessly in over 30 languages, supporting your business wherever your customers and operations are based.

Smart searching

Ask any question and get precise and accurate answers from across your own knowledge bases and from the internet.

Your benefits

#1

Collaborative approach

#2

Outcome-led deployment

#3

Holistic and seamless

#4

Future-proof and open

#5

Agnostic, scalable and agile operations

#6

Security and compliance

No-one knows your business like you do. So as your trusted partner, we’re here to help you solve your problems and achieve your dreams.  

Our approach is value-driven, so you get high returns for the best price – from higher quality and customer satisfaction, to cuts in costs and time-to-serve. 


Your AI transformation must be seamless, so we’ll ensure integration with your existing customer management platforms and enterprise systems. 

When needed, our GenAI platform supports our tech-agnostic approach and smart AI model selection, so you don’t need to worry about being locked into specific AI solutions or vendors. 

Our GenAI platform is scalable and low-code, giving you the freedom to flex and adapt quickly if demand shifts or if customer needs change. 

Cybersecurity is baked into our systems. And with no other IT dependency to manage AI workflows, you can maintain security, privacy and compliance as your AI journey progresses. 

Success stories in AI & GenAI services for CX

Telecoms, Media & Technology | Customer Experience

Entertainment giant Netflix and Konecta team up on Spanish customer service

In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values. 

Learn more

Retail & E-commerce | Customer Experience

Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre

Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.

Learn more

Automotive, Mobility & Travel | Customer Experience, Sales

Sem Parar and Konecta: using Whatsapp to transform telesales

A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency. 

Learn more

Telecoms, Media & Technology | Customer Experience

Improving customer satisfaction through post-sales support

A multinational conglomerate, known globally for products ranging from engineering to consumer electronics, wanted to improve its after-sales service for customers in Latin America. Konecta provided the solution. 

Learn more

Financial & Insurance | Products & Solutions, AI & GenAI Services

Konecta & Revo: tech partner of choice for ambitious insurtech

Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI, blockchain and a No-Code platform – has led to faster time-to-market, expansion plans, new opportunities and a strong partnership between REVO and Konecta. 

Learn more
More success stories

Get more about our solutions

Press release
image generic

Test time

What about CX? Strong innovation to build confidence with your customers.

Learn more
Blog

Agentic AI journey: your guide to a customer-centric experience

In our last blog, Ready to reimagine customer experience? Agentic AI is here, we unpacked the concept of “agentic AI”...

Learn more
News

Konecta wins "Best Telemarketing Provider 2024" at Iberdrola's Call Talent Awards

Madrid, March 14, 2025. At the fifth edition of Iberdrola's Telemarketing Awards, held during the Call Talent event, Konecta won...

Learn more
Press release

Konecta and upsource by solutions (STC Group) forge strategic partnership to revolutionize Customer Experience with GenAI-Powered Solutions in Saudi Arabia and the Gulf Region

Alliance will combine local expertise and global innovation to deliver advanced GenAI-driven customer experience solutions through a hybrid onshore-offshore model. 

Learn more
Blog

Ready to reimagine CX? Agentic AI is here.

Would you like a new way to delight your customers with ever better, more personalized experiences at scale? With a...

Learn more

Focus on Magic Button

Tailored for your brand

Magic Button can be customized to reflect your brand style and adapt to your specific environment and processes.

Pre-programmed GenAI actions

Transform speed, efficiency and performance with pre-programmed actions – corrections, translations, emails, extracts, and more.

Easy installation and scaling

As a Konecta Chrome extension, the Magic Button is available on our private cloud and deployable in just a week.

Multilingual capabilities

Magic Button works seamlessly in over 30 languages, supporting your business wherever your customers and operations are based.

Smart searching

Ask any question and get precise and accurate answers from across your own knowledge bases and from the internet.

Contact our sales department

Feel the pulse with Konecta

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