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Financial & Insurance | Products & Solutions, AI & GenAI Services
Insurtech disruptor REVO wanted a system integrator to design and implement its core insurance system. Konecta’s solution – using GenAI, blockchain and a No-Code platform – has led to faster time-to-market, expansion plans, new opportunities and a strong partnership between REVO and Konecta.
REVO is an insurtech company mainly oriented to the SME sector. In its own words, “Our name is REVO as in revolution and we’re the insurer that changes the rules of the game”. Headquartered in Italy, it focuses on speciality and parametric insurance.
Davide Diemmi, Business Developer & Strategist in Konecta’s Digital Business Unit - Italy
Matteo Merli, REVO Insurance’s Deputy Chief Operating Officer
Financial & Insurance | Strategy & transformation, Customer Experience
Carving out success for a global banking provider
More than a decade ago, Konecta supported a major banking brand based in Spain with the ‘carve-out’ of one of its business processes. After such a successful experience, the bank decided to take things a step further by outsourcing its entire customer relationship management service, meaning that Konecta now manages around 1,500 people on the client’s behalf.
Healthcare | Customer Experience
Redefining Opella's omnichannel customer engagement
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Automotive, Mobility & Travel | Customer Experience, Sales
Sem Parar and Konecta: using Whatsapp to transform telesales
A leading automatic payments provider wanted to transform its telesales approach, in order to sell more at lower cost. Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency.
Retail & E-commerce | Products & Solutions, Customer Experience
How innovation can support customer service in retail
Innovation and excellent customer service increasingly go hand in hand. Nowhere is that more evidently so than in the retail sector, where fierce competition in the face of inflationary pressures has made customer experience a key differentiator for brands.