Device as
a Service
Optimize your entire device lifecycle with gold-standard experiences, from order to disposal.
With a choice of OpEx or CapEx funding models, Device-as-a-Service is a sustainable and cost-efficient way to simplify your device lifecycle management while delivering an exceptional employee experience. Equip your people with the right device for their individual needs and workstyles, pre-configured and delivered straight to their location. And with our deep commitment to sustainability, you get a smarter, faster way to enhance the environmental impact of your IT estate.
20%
cost reduction
40%
faster deployment time
40%
lower carbon emissions
Our solutions in Customer Experience
#1
All-inclusive pricing
#2
Choice of device brands and models
#3
OpEx and CapEx consumption models
#4
Operating cost reductions
#5
Sustainability
Clarity and peace of mind, with a single price per device or user, covering all required services, from device provisioning through user support and workplace management.
With our best-of-breed vendor-agnostic catalogue, you’ll know that each device is right for each employee, pre-configured and ready to use, available wherever it's needed.
Giving you options for flexible device-as-a-service leasing and device purchasing, adapted to meet specific needs and regulatory requirements.
You can cut your total cost of ownership by 20% - while still giving each employee a high-performing device that empowers them to succeed.
You’ll increase your sustainability by reducing e-waste, extending device lifecycles, and enabling responsible recycling. This ensures efficient use of resources, lowers carbon footprints, and promotes eco-friendly practices.
Success stories
Healthcare | Customer Experience
Redefining Opella's omnichannel customer engagement
In the era of increasing digitalization, Opella, a leading player in everyday health (over-the-counter (OTC) medicines, vitamins, minerals, and food supplements) has transformed its customer engagement, thanks to Konecta. The innovative and hybrid approach adopted has optimized efficiency, increased pharmacy satisfaction, and boosted sales.
Automotive, Mobility & Travel
Putting Kia Iberia customers first for exceptional service & loyalty
Kia Iberia, subsidiary of Kia Motors Corporation, a South Korean multinational automobile manufacturer, aimed to provide a truly customer-centric service, prioritizing efficiency, personalization, and innovation. With Konecta’s expertise, advanced technology, and strategic alignment, Kia successfully transformed its customer service into a benchmark of excellence.
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery
Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. This collaboration aimed to optimize debt recovery while maintaining El Palacio de Hierro's recognized customer experience. The partnership focused on integrating advanced systems and a customer-centric approach to redefine their collection management.
Telecoms, Media & Technology | Customer Experience
Entertainment giant Netflix and Konecta team up on Spanish customer service
In 2024, Konecta partnered with Netflix to deliver premium Spanish-language customer service across Latin America and the U.S. from its Lima, Peru facilities. This collaboration highlights Konecta’s expertise in Latin American customer support and alignment with Netflix’s culture and values.
Retail & E-commerce
Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre
Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.
