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Konecta announces its Net Zero ambition for 2040
- The company sets target a decade ahead of international deadlines
- New strategy embeds sustainability across operations and value chain
Madrid, May 9, 2025 — Konecta, a global leader in customer experience (CX) and digital services, has announced its ambition to reach Net Zero greenhouse gas emissions by 2040, ten years ahead of the global target set under the Paris Agreement.
Approved by Konecta’s Board of Directors in March 2025, the plan reflects the company’s broader commitment to sustainability and responsible growth, integrating environmental accountability into its long-term strategic direction. Through this commitment, Konecta joins a growing number of companies aiming to play a leading role in the global transition to a low-carbon economy.
“At Konecta, we believe that true innovation doesn’t only transform industries, it uplifts communities and safeguards our planet. This is not just an ESG strategy, it’s our way of building a future that’s equitable, inclusive, and climate-resilient. Because shaping tomorrow means acting responsibly today.”
Nourdine Bihmane, Group CEO of Konecta
Science-based targets and decarbonisation strategy
Konecta’s Net Zero plan is aligned with the 1.5°C goal outlined in the Paris Agreement. The strategy calls for:
- A detailed decarbonisation roadmap that encompasses energy efficiency, renewable energy, digital optimisation, sustainable commuting and procurement practices.
- Measurable reductions in emissions are the priority, although it will also rely on offsetting projects.
Since 2017, Konecta has been measuring its global carbon footprint — a foundational practice that supports our validated near-term reduction targets and guides our decarbonization efforts.
An integrated approach across the value chain
Konecta’s sustainability plan spans multiple pillars:
- Real estate and energy: upgrading facilities to energy-efficient standards and prioritising renewable energy consumption.
- IT solutions and data centers: implementing green technology infrastructure and promoting sustainable practices across digital services.
- Employee engagement: encouraging low-carbon commuting and remote work (when possible) through structured programs.
- Vehicle fleet and travel policies: transitioning to sustainable vehicles and promoting efficient driving and reduced business travel.
- Supply chain: evaluating suppliers based on ESG performance and setting joint emissions reduction targets.
- Offsetting programs: investing in projects that neutralize residual emissions, with a focus on supporting clients in achieving their own carbon neutrality goals.
“This is a comprehensive effort, our approach generates operational savings and efficiency, but more importantly, it creates a ripple effect. By reducing our emissions, we’re also helping clients and suppliers to reduce theirs.”
Anabel García Aganzo, Global Head of Climate change, Risks & Compliance at Konecta
Beyond compliance: leading by example
Konecta’s target precedes the 2050 deadline mandated by key global frameworks, including the European Climate Law, the UNFCCC, and the Race to Zero initiative. The company's forward-looking stance aims to not only meet but exceed regulatory requirements, while reinforcing its position as a sustainability benchmark in the customer experience and outsourcing sectors.
With this announcement, Konecta invites all stakeholders—clients, partners, employees, and suppliers—to be part of a transformation that prioritises climate responsibility without compromising business performance.