Konecta reveals an ambitious 3-Year plan to become a GenAI-powered company

May 8, 2025

Are you ready to win with Black Friday?

5 critical success factors for retail and e-commerce businesses to optimize peak volumes and seasonal high demand

May 6, 2025

From early pilot to lasting value: 6 critical success factors for AI transformation

AI is rapidly reshaping all sectors. Long-term opportunity from AI is valued at $4.4 trillion in additional productivity growth potential...

March 31, 2025

Agentic AI journey: your guide to a customer-centric experience

In our last blog, Ready to reimagine customer experience? Agentic AI is here, we unpacked the concept of “agentic AI”...

February 11, 2025

Ready to reimagine CX? Agentic AI is here

Would you like a new way to delight your customers with ever better, more personalized experiences at scale? With a...

November 27, 2024

Closing the feedback loop: a business essential for brands

When Konecta helped a telco client transform its feedback management, the benefits included reduced complaints, reduced contacts, and improved customer...

October 14, 2024

Five key customer management trends in insurance, from Gen AI to non-life

Across the world, the insurance sector is going through a period of profound change, and it’s happening at great speed....

September 11, 2024

Using uniqueness to improve your customer relations

In today's world, where customer experience (CX) sits at the heart of business strategy, it’s crucial to recognize and understand...

September 11, 2024

Generative AI for customer experience: how it can boost your business results

In the digital age, customer expectations are evolving at an unprecedented pace. Companies must deliver personalized and seamless experiences across...

September 9, 2024

Four ways mystery shopping can improve your CX

Most businesses will be familiar with the idea of mystery shopping – after all, banks and other businesses have been...