Telecoms, Media & Technology | Customer Experience
Telefónica And Konecta: Providing Connections that Bring People Together
Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together.
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Telecoms, Media & Technology | Customer Experience
Throughout the Americas, Konecta partners with Telefónica in its mission to provide connections that bring people together.
Human connections are the most important element in this digitalized world in order to create brand experiences with users that guarantee their satisfaction, loyalty and growth. At Konecta, as strategic allies of Telefónica, we have a great specialized team to connect with their customers through high-value experiences in 7 countries in the Americas.
Our Talento K is exponentially growing for Telefónica: We are over 18,000 professionals managing the interactions between the Telefónica brand and its users, in Spanish and Portuguese. Through our solutions, we provide the experience and connection at each stage of their customers' journey: sales, customer service, back office, retention, collections, social media management, user support, and high-value customer care, among others.
In addition, we support the expansion of their services through digital marketing, artificial intelligence, and data science, always staying one step ahead to prioritize their users as the central focus.
64
million users assisted through phone channels
8
million conversations on social media platforms FACEBOOK, WHATSAPP, TWITTER
168,000
clients managed through traditional and digital sales channels
Lautaro Pelizza, Director of Regional Accounts
BISMARK MARTÍNEZ , Manager of Mass Market Customer Service | Commercial and Customer Service Department
Telecoms, Media & Technology | Customer Experience
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